Refund/return policy

Replacement & Warranty Policy

All our products are handcrafted and made to order, which means every piece is uniquely created for you.

Please read our replacement and warranty policy carefully before placing an order.

Online Replacement Policy

In the unlikely event that your product arrives damaged, broken, or faulty, you must inform us within 24 hours of tracked delivery.

To raise a replacement request, please contact us at:

Email: hello@zestaneon.com
WhatsApp/Call: +91 99115 44102

A clear and complete unboxing video is mandatory to claim a replacement. Without a valid unboxing video, we will not be able to approve or process a replacement.

If the replacement claim is approved, we will provide a replacement free of charge.

Return Shipping Charges

Return shipping charges will be borne by the customer.

In case your pin code is not serviceable by our courier partner, you will need to self-ship the product to our Returns Department. The return address will be shared by our team after your replacement request is approved.

For self-shipped returns, a shipping reimbursement of ₹70 will be provided as store credit, which can be used on a future purchase from our website. This reimbursement is subject to inspection and quality check after the product is received at our warehouse.

Before shipping the product back to us, please contact us at:

Email: hello@zestaneon.com
WhatsApp/Call: +91 99115 44102

Requirements for Damage Replacement Claims

To claim a replacement for a damaged or faulty product, the unboxing video must meet the following conditions:

  1. The video must clearly show the package from the beginning of opening until the product is fully removed and checked.

  2. The video must be continuous, without any pause, cut, edit, or transition.

  3. The video must be recorded at normal speed. Fast-forwarded videos, time-lapse videos, or edited clips will not be accepted.

  4. In case of physical damage, a clear close-up of the damaged area must be shown in the video.

  5. For neon signs, the product must be switched on immediately after removing it from the package so that any wiring or lighting issue is clearly visible in the same video.

  6. The product must be handled carefully while unboxing. Since the item is fragile, mishandling such as dropping the package, pressing it, holding it vertically in an unsafe manner, thumping it down, or taking support on the package while opening may affect the replacement claim.

The final decision to approve or reject a replacement request will be taken solely by our team after reviewing the unboxing video, product condition, and other relevant factors.

Warranty Policy

All neon boards come with a 12-month warranty against manufacturing defects.

The warranty does not cover:

  • Physical damage

  • Liquid damage

  • Damage caused by mishandling

  • Damage during return transit from the customer to our workshop

  • Any damage caused due to improper installation or usage

The adapter and remote controller come with a 30-day warranty.

Shipping charges for sending the product to and from our workshop during or after the warranty period will be borne by the customer.

Zesta Neon will not be responsible for any damage caused while the product is in transit from the customer to our workshop.

Delivery Delay Policy

At Zesta Neon, we make every effort to provide a smooth and timely delivery experience.

We work with trusted courier partners such as Xpressbees, Delhivery, Blue Dart, FedEx, and other reliable logistics providers. However, in some cases, delivery may be delayed due to courier partner issues, weather conditions, service disruptions, high shipment volume, or other external factors beyond our control.

Since all neon boards and custom products are made specially as per the customer’s requirements, we do not accept refund, return, or cancellation requests due to delay in transit.

We sincerely regret any inconvenience caused due to courier-related delays.

Terms & Conditions

This replacement policy applies to all products purchased directly from Zesta Neon through www.zestaneon.com.

The policy may be updated from time to time. Please visit our website for the latest version of the policy.

Contact Us

For replacement, warranty, or order-related support, please contact us:

Email: hello@zestaneon.com
WhatsApp/Call: +91 99115 44102